DELIVERY & RETURNS

DELIVERY POLICY

We deliver the next day for orders we receive before 5pm Monday to Friday. Orders received after 5pm will be delivered the next day after.   Orders received after 5pm on Saturday or on Sunday will be delivered on Tuesday.


We currently do not deliver on Sundays or on public holidays. The delivery window is from 11am-8pm. 


If you want delivery on a specific date, please notify us upon checkout.

We deliver to all areas in Hong Kong, though special arrangements, charges and delivery times may be needed for outlying islands on a case-by-case basis.

Currently, we only deliver within the Hong Kong SAR

Delivery is FREE for orders above $800*.  For orders of $800 or below, there is a delivery fee of $100.

IMPORTANT: Please let us know upon checkout if access is difficult or there are many stairs at the designated delivery address, especially for bulky orders.  For difficult delivery addresses, we reserve the right to add additional delivery fees on a case-by-case basis.  You may pay these in cash to the driver upon delivery.  We may refuse to deliver if we have not been given sufficient information to deploy appropriate manpower.  

We will use Google Maps to find your address if it is not familiar to us.  Please kindly check the information you have entered upon checkout leads our driver to the entrance of your building, or kindly send a drop-pin or instructions.

Delivery service will be suspended when the typhoon signal No.8 or above or the black rainstorm signal is hoisted. In this event, customers will be contacted to re-schedule the delivery time.

We reserve the right to alter these terms from time-to-time and suggest you check back here regularly.

*Please lookout for special offers where this target may be reduced.

SELF-PICK UP

We welcome self-pickup from our headquarters at the below address:

Unit E & E1, 22/F, Hong Kong Industrial Building 

444-452, Des Voeux Road West, Sai Wan, Hong Kong

Please note we do not always carry all items of stock at this address and will need some time to process the order.

You can call 28728771 to see our availability

Self-pick up allows for many more methods of payment see here

CUSTOMER SERVICE

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